Shipping policy

Shipping Policy

Processing Time

All orders are custom-made and require time for production. Please allow approximately 30–35 weeks for your order to be completed before shipping. Processing times may vary depending on the complexity of the order.

Shipping Costs

Customers are responsible for all shipping costs, which are calculated at checkout based on the destination and selected shipping method. Shipping fees are non-refundable.

Shipping Responsibility

Once the order has been shipped, responsibility for the package is transferred to the shipping carrier. We are not responsible for shipping delays caused by the carrier.

All shipments are insured for the full value of the order and may require a signature upon delivery.

Lost or Damaged Packages

If your package is lost, damaged, or not delivered, we will assist in opening a claim with the shipping carrier.

If the carrier confirms that the package was lost, misdelivered, or damaged during transit, we will provide an appropriate resolution in accordance with our Refund Policy.

Incorrect Addresses

Please ensure your shipping address is accurate and complete. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, additional shipping fees will apply to resend the order.

Shipping Issues

If you experience any issues with delivery, please contact the shipping carrier using the tracking information provided.

You may also contact us at support@floralsmemories.com, and we will assist you in resolving the issue.