Refund & Return Policy

At Florals Memories, every item is custom-made using your personal flowers. Because each preserved piece is one of a kind, our refund, return, and shipping issue policy explains what to expect before and after placing an order.

Refund & Return Policy

At Florals Memories, all items are custom-made using your personal flowers. Because of the unique and one-of-a-kind nature of our work, we do not accept returns or offer refunds based on personal preferences, including but not limited to dissatisfaction with design, color changes, or overall appearance.

Each piece is created individually, and the final result depends on the condition, type, and behavior of the flowers during the preservation process. By placing an order, you acknowledge and accept that natural variations may occur, and exact replication of inspiration photos is not guaranteed.

We take pride in delivering high-quality craftsmanship and carefully handle every order with attention to detail.

Shipping Damage and Missing Package Policy

Damaged Items (Shipping Issues)

If your order arrives damaged during shipping, please contact us as soon as possible with photos of the item and packaging.

If the damage is confirmed and the item can be repaired:

  • We will provide a prepaid return shipping label
  • The item will be repaired at no cost to you
  • We will ship it back to you free of charge

If the item cannot be repaired, we will work with you on an appropriate resolution.

Lost or Missing Packages

All shipments are insured for the full value of the order and sent with signature confirmation.

If tracking shows that the package was delivered but you did not receive it:

  • A claim will be opened with the shipping carrier
  • An investigation will be conducted

If the carrier confirms that the package was lost, misdelivered, or not properly delivered, we will issue a full refund.

Final Delivery Responsibility

Florals Memories is not responsible for packages that are confirmed as successfully delivered by the carrier to the correct address.

By placing an order on this website, you acknowledge and agree to all terms outlined in this policy.

Key Policy Points

Here is a quick summary of the most important terms for custom flower preservation orders.

Custom Orders Are Final

Because every piece is custom-made from your personal flowers, returns and refunds are not accepted for preference-based reasons.

Natural Variations May Occur

Flower type, condition, and preservation behavior all affect the final result. Exact replication of inspiration photos is not guaranteed.

Repairable Shipping Damage

If shipping damage is confirmed and the item can be repaired, we will provide a prepaid return label, repair the item, and ship it back free of charge.

Insured Delivery

All shipments are insured for the full order value and sent with signature confirmation.

Carrier Investigation Required

If a delivered package is reported missing, a carrier claim and investigation must be completed before a refund can be issued.

Ordering Means Acceptance

By placing an order on this website, you acknowledge and agree to all terms outlined in this refund and return policy.

Frequently Asked Questions

Do you accept returns on custom flower preservation orders?

No. Because every item is custom-made using your personal flowers, we do not accept returns or offer refunds based on personal preferences, including design dissatisfaction, color changes, or natural variation in the preserved flowers.

What happens if my order arrives damaged?

If your order arrives damaged during shipping, please contact us as soon as possible with photos of both the item and the packaging. If the damage is confirmed and the item can be repaired, we will provide a prepaid return label, repair the item at no cost, and ship it back to you free of charge.

What if my package shows delivered but I did not receive it?

If tracking shows delivered but you did not receive the package, we will open a claim with the shipping carrier and request an investigation. If the carrier confirms that the package was lost, misdelivered, or not properly delivered, we will issue a full refund.

Are your shipments insured?

Yes. All shipments are insured for the full value of the order and sent with signature confirmation.

Can the final preserved piece look different from inspiration photos?

Yes. Because every bouquet is unique and flowers behave differently during the preservation process, natural variations may occur. Exact replication of inspiration photos is not guaranteed.

Are you responsible for a package confirmed as delivered to the correct address?

No. Florals Memories is not responsible for packages that are confirmed by the carrier as successfully delivered to the correct address.

Do I agree to this policy when placing an order?

Yes. By placing an order on this website, you acknowledge and agree to all terms outlined in this policy.

Can you still help if a damaged item cannot be repaired?

Yes. If a damaged item cannot be repaired, we will work with you on an appropriate resolution based on the specific situation.

Questions Before You Order?

Please review this policy carefully before placing an order. If you have questions about your flowers, shipping, or preservation options, contact us before booking.

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